Privacy Policy

1. Information We Collect

• Information you provide: name, phone number, email address, and any details you include when you submit an inquiry, request a consultation, or communicate with us.
• Information collected automatically: device type, browser, IP address, pages viewed, and referring links, collected through cookies and similar technologies (see Section 6).
• Financial information: we do not collect loan-application or financial account information through this Site. If you proceed to a loan application, that process occurs through Merit Lending's secure application systems and is governed by the disclosures provided there, including the Gramm-Leach-Bliley Act (GLBA) privacy notice you will receive.

2. How We Use Your Information

• To respond to your inquiry and provide the information or consultation you requested.
• To communicate with you by phone, text message, or email consistent with the consent you provide.
• To operate, secure, and improve the Site.
• To comply with legal and regulatory obligations applicable to licensed mortgage professionals.

3. How We Share Information

We do not sell your personal information. We share information only:

• With Merit Lending and its personnel as needed to respond to your inquiry;
• With service providers that operate the Site and our communications (such as hosting, CRM, email, and text-messaging platforms), who may use it only to provide services to us;
• When required by law, regulation, subpoena, or to protect our legal rights; and
• In connection with a business transfer (such as a merger), in which case this Policy continues to apply.

Text-messaging consent is never shared or sold to third parties for their marketing purposes.

4. Text Messages & Communications Opt-Out

• Reply STOP to any text message to stop receiving texts; reply HELP for help. Message frequency varies; message and data rates may apply.
• Every marketing email includes an unsubscribe link, or email us at stephanny@gotamortgage.com to opt out.
• To opt out of calls, tell us during any call or email us and we will honor your request.
• Consent to receive communications is not a condition of purchasing any property, product, or service.

5. Your Choices & Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at stephanny@gotamortgage.com or (702) 489-1749. We will respond consistent with applicable law. Nevada residents may also direct us not to sell covered information (we do not sell personal information).

6. Cookies & Analytics

The Site may use cookies and similar technologies to keep the Site working properly and to understand how visitors use it (for example, analytics and advertising measurement tools). You can limit cookies through your browser settings; the Site remains usable with cookies disabled, though some features may not function.

7. Security & Retention

We use commercially reasonable safeguards to protect your information and retain it only as long as needed for the purposes above or as required by law and regulatory record-keeping obligations.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Policy from time to time; the effective date above reflects the latest revision. Material changes will be reflected on this page.

10. Contact

Stephanny Olortegui, MLO NMLS #2397192
Merit Lending · Company NMLS #1133463
9960 W. Cheyenne Ave. #230, Las Vegas, NV 89129
(702) 489-1749 · stephanny@gotamortgage.com
NMLS Consumer Access: www.nmlsconsumeraccess.org